Frequently Asked Questions

If the product shows signs of being defective or develops a defect within the 30 day period, bring the product, packaging and proof of sale into the store. Please ensure that you keep the product packaging and the receipt. 

Once the 30 day in-store warranty period has passed, different manufacturers may offer different warranties for their products. All manufacturer warranties will start from the original date of purchase (this includes warranties on defective exchanges). If you are unsure which manufacturer made your toy, reach out to us and we may be able to tell you!

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I don't like me toy - What can I do?​

We are so sorry to hear your product isn’t taking you there! Unfortunately, the nature of sex toys can make finding the perfect one, a trial-and-error process. Due to health and safety reasons, our exchange policy only covers defective products. If you didn’t love your toy – don’t fear! – you still have options. Many sex toys are incredibly versatile, so experiment and get creative with how you use it – you may discover some new sensations.

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Someone purchased me a gift - Can I return it if it's unopened?

If lingerie was purchased for you and it’s not quite your size or style, we can exchange it for a different piece – provided the original tags are still attached and the piece is obviously unworn. This excludes sale items.

For health and safety reasons, unwanted toys are not covered by our exchange policy, regardless of presence of hygiene seal.

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My new lingerie doesn't fit - What can I do?

Lingerie products are exchangeable for a different size or style within 30 days of purchase – provided the original tags are attached and the piece is obviously unworn. This excludes sale items.